THE SUPPORT HUB · COUNSELLING · FAMILY MEDIATION · COACHING

You don’t have to
figure it out
alone.

Support for your mental health, your relationships and the changes life brings. Find a practitioner who takes the time to understand what matters to you.

Individuals & Couples · Children & Teens · Families

English · French · Spanish Burlington · Ottawa Upon Request Phone · Online · In-Person
Sunlight filtering through a quiet green forest

WELCOME TO THE SUPPORT HUB

Whatever brings you here,
there’s room to talk.

You may be feeling overwhelmed, navigating a family change or noticing patterns you want to understand. You don’t need to have everything figured out before reaching out.

The Support Hub brings together counselling, family mediation, coaching and early childhood support. Our practitioners offer different perspectives and approaches to help you find support that fits your circumstances and goals.

Meet The People Behind The Hub ↗

HOW WE CAN HELP

Support for you.
And the people who matter to you.

Open a category to explore our services. Our team can help you decide where to begin.

Adults

Space to explore difficult emotions, everyday pressures and personal change.

Children & Teens

Support for young people as they explore feelings and develop coping skills.

Families

Guidance for family relationships, parenting decisions and changing circumstances.

Couples & Relationship Change

Support for connection, difficult conversations and decisions about your future.

Get Started ↗

WAYS TO CONNECT

Make room for support.
In a way that works for you.

Options vary by practitioner and service. Our team can help you explore what’s available.

Phone counselling

Connect from a private space where you feel comfortable talking, without travelling to an appointment.

In-person appointments

Face-to-face support in Burlington, with Ottawa services available upon request.

Online sessions

Secure video sessions from a private, suitable location, with no commute to fit into your day.

A bright interior with seating and natural light

Illustrative image.

THE PEOPLE IN YOUR CORNER

Find your person.

Explore each practitioner’s background and approach. Our team can help you find a suitable fit.

Shelley Cook

Shelley Cook

Owner & Director
Registered Social Worker & Accredited Family Mediator

Meet Shelley ↗
Holly Stoodley

Holly Stoodley

Registered Social Worker
Supporting adults, children, teens and couples

Meet Holly ↗
Kathy Pelletier

Kathy Pelletier

Accredited Family & Child-Inclusive Mediator
Certified Divorce Coach® & IAT Relationship Coach

Meet Kathy ↗
Andrew Sangster

Andrew Sangster

Canadian Certified Addiction Counsellor
Supporting individuals, couples and families

Meet Andrew ↗
Annette Sayes

Annette Sayes

Registered Social Worker · MSW, RSW
Particular focus on teens and young adults
English & Spanish

Meet Annette ↗
Roseanne Maida

Roseanne Maida

Early Childhood Specialist · RECE
Reggio Emilia principles & inquiry-based learning

Meet Roseanne ↗

GETTING STARTED

A first step.
Then we take it from there.

01

Tell us what you need.

Reach out to our team. We’ll guide you through intake and the information needed to understand your preferences.

02

Find a suitable fit.

We’ll help connect you with a practitioner whose experience and approach align with the support you’re seeking.

03

Arrange your appointment.

Meet with your practitioner to discuss your concerns, ask questions and explore your next steps.

A CLIENT’S EXPERIENCE

“I had an excellent experience at The Support Hub. Their staff was accommodating in addressing our complex family dynamic. Would highly recommend!”

— Scott

WHERE TO FIND SUPPORT

Close to home.
Or a video call away.

Burlington, Ontario

70 Plains Road West, Unit 3
Burlington, Ontario

Get Directions ↗

Ottawa, Ontario

In-person services available upon request. Contact our team to discuss availability and arrangements.

Ask About Ottawa Services ↗

Virtual Appointments

Ask about online and phone sessions. Services in English, French and Spanish are available across our team.

Explore Your Options ↗

BEFORE YOU REACH OUT

A few questions you might have.

How do I choose a practitioner?

Explore our team biographies or contact us with a brief description of the support you’re seeking. We can help identify a practitioner whose experience, approach and availability suit your needs.

Can I meet online, by phone or in person?

These formats are available across our team, depending on the service and practitioner. Ask about Burlington appointments, Ottawa availability upon request, or remote sessions.

Do you support children and teens?

Yes. Our team includes practitioners who work with children and teens, as well as an Early Childhood Specialist. Contact us to discuss your child’s age, needs and the support you’re looking for.

Do you offer mediation and divorce coaching?

Yes. Services include family mediation, parenting plans, co-parenting support and divorce coaching. Kathy Pelletier also offers child-inclusive mediation, Voice of the Child work and relationship coaching.

Which languages are available?

English, French and Spanish are available across our team. Language options vary by practitioner and service. Tell us your preference when you enquire.

What happens after I contact you?

Our team will explain intake, help you find a suitable practitioner and guide you through arranging an initial appointment. You can ask about fees, formats and availability before scheduling.

WHEN YOU’RE READY

Your next step can
start with a conversation.

Tell us what you’re looking for. We’ll help you explore the support available at The Support Hub.

Get Started ↗

Counselling, Family Mediation & Coaching

Welcome to The Support Hub, where healing begins and support never ends. Our qualified team of practitioners are committed to supporting mental health, finding resolution,  and navigating life transitions.

Healing However You Want

We offer flexible counselling services through online sessions, over the phone, and in-person meetings, tailored to your needs.

Phone Counselling

Phone counselling offers a flexible way to receive mental health support without the need for in-person meetings. Through phone calls, individuals can connect with licensed therapists, discussing their thoughts and feelings in a comfortable and confidential setting.

In-Person Counselling

In-person counselling provides a personal touch, allowing individuals to connect face-to-face with a licensed therapist in a private, supportive environment.

Online Counselling

Online counselling offers a convenient and accessible way to receive mental health support from the comfort of your home. Individuals can connect with licensed therapists through video calls.

Counselling & Therapy Services

About The Support Hub

At The Support Hub, our compassionate team of professionals offer a safe and confidential space to explore your challenges and work towards lasting personal growth. We are dedicated to providing tailored counselling to meet each individual’s unique needs. Let us help you take the first step on your path to wellness.

"I had an excellent experience at The Support Hub. Their staff was accommodating in addressing our complex family dynamic. Would highly recommend!"

Our Team

Our expert team of practitioners come from diverse backgrounds, but all share the same passion for supporting their client’s mental health and well-being. We provide compassionate and personalised care, with various therapeutic approaches. You will be paired with a practitioner who is the right fit for you, as they align with your specific challenges, goals and desires.

Shelley Cook

Registered Social Worker (RSW) & Accredited Family Mediator (AccFM)

Holly Stoodley

Registered Social Worker (RSW)

Kathy Pelletier

Accredited Family Mediator (AccFM) & Certified Divorce Coach (CDC)

Andrew Sangster

Canadian Certified Addiction Counsellor (CCAC)

Annette Sayes

Registered Social Worker (RSW)

How Our Services Work

Step 1: Intake Process

Complete our Intake Forms to provides us with the required personal & background  information.

Step 2: Connect with a Counsellor

We will match you with a practitioner who is best suited to meet your unique needs & preferences.

Step 3: Schedule An Appointment

Get started with an initial consult with your practitioner.

Why The Support Hub?

Serving the Community for 20 Years

1000+ Clients Served

Services in English, French and Spanish

In-Person Service Areas

Burlington, Ontario

70 Plains Road West, Unit 3
Burlington, Ontario

Ottawa, Ontario

Available upon request

A sunset view of downtown Ottawa featuring the Rideau Canal lined with walkways, trees, and lampposts. The Fairmont Château Laurier and Parliament buildings appear in the background, while the glass façade of the Shaw Centre reflects the colourful sky.